Important COVID-19 Messages to Our Capon Family

To our entire Capon family~ we wish you health and safety through this crisis.  We all understand these are unprecedented times and we’re navigating through this together. Our thoughts and prayers go out to everyone affected by this pandemic.

May 19, 2020  Update On Our 2020 Season

We continue to remain closed as we diligently monitor the information provided by the CDC, our Governor and our local county health department.  The health and safety of our coworkers and guests is our top priority as we evaluate our options for opening for the 2020 season.  We anticipate an updated announcement of our plans in early June.

For those with reservations in June, we will be in touch by email about three weeks before your arrival date to discuss options to cancel, reschedule or make a reservation for next year.  If at any point you have questions about your reservation, please give us a call at 304-874-3695.

May 6, 2020 Q & A with Brian Brill, Operations Manager

Brian answers questions about Capon past, present and future as well as questions about himself!

May 1, 2020  Update on Opening

This week our Governor, encouraged by the continued low statewide infection rate data, has decided to use a slow phased-in approach to reopen the state for businesses. Meanwhile, the Hampshire County Health Department has lifted its closure order for hotels to fall in line with the state’s gradual reopening program.  Therefore, according to the current state guidelines, hotels will be allowed (under specific conditions to be announced later) to open up to leisure travelers sometime between May 11 and June 4.

That being said, we will not be opening our doors until we have established health and safety protocols for our co-workers and our guests and have plans in place to ensure we can maintain that level of safety.  Therefore, our opening plans will be delayed until we have more information about our state and county requirements.  Rest assured, we will let you know as soon as we can.

For those of you with reservations that will be affected by our delay in opening, we will be in touch starting next week to discuss the best way to reschedule or modify your plans for later in the season and/or next year.  For those of you with reservations later in the season, because we still operate by the honor system, there are no deposits or cancellation fees.  Therefore, there is no need for action right now for your existing reservations.

As always thank you for your continued concern, care and support for Capon.  We truly miss you all so much and look forward to your safe return and our happy reunion together here.

April 24, 2020 Q & A with Jonathan Bellingham, 3rd Generation Family Member and Director of Guest Services and Marketing

You asked, we answered! Jonathan answers some of the Capon questions (past, present and future) you submitted to us.

March 23, 2020

Dear Capon Friends,

On behalf of the entire Capon family, please know that during these uncertain times, we are here for you and with you as we take the necessary steps to protect the health and safety of all of our guests and co-workers.

To that end in preparation for our 2020 season, we have decided to postpone our opening date to Thursday, May 21st, in conjunction with Memorial Day weekend.

As tempting as it might be to consider coming to Capon before May 21, we ask that you do your part to keep yourself and others healthy by staying at home as much as possible. In the meantime, we will continue to provide encouragement and connection through Facebook and Instagram and regular email and web blog updates.

Even though West Virginia is currently under a statewide stay-at-home order, the lodging industry is exempt from closing completely.  That means Capon can continue basic maintenance and office operations while practicing necessary social distancing and best hygiene practices.  You can always reach us by email and we will be checking phone messages regularly. (Throughout the last few weeks we continue to receive new reservations requests for dates throughout the season.)

Regarding your reservations for this year….  because we still operate by the honor system, there are no deposits nor cancellation fees.  That means you can change your plans at any time for any reason without any charges.  So there is no need for action right now for your existing reservations.

For those with reservations prior to May 21st, we have spent the last few days reaching out directly to you to provide the opportunity to reschedule for later in our season.  The good news is that a number have done so, including a few large groups.

While this decision to delay opening is uncharted territory in our 87-year history, we can’t help but be encouraged when we think about the adversity faced by Capon founders, Lou and Virginia Austin, getting started at the very height of the Great Depression.  So we will get through these tough and uncertain times, especially as we hold fast to Lou and Virginia Austin’s belief that we are indeed greater than we know, having God as our Partner, walking along side us, lifting each of us up to help one another.

As always thank you for your continued concern, care and support for Capon.  We look forward to your safe return and our joyful reunion together here.

~The Capon Family

(View a special video message from Jonathan on behalf of the Capon family.)

March 16, 2020

Dear Capon Friends,

As we prepare for the opening of our 88^th season, we know many of you are concerned and have questions regarding COVID-19 (Coronavirus) and what precautions we are taking in light of this developing situation.  As always, the health and well-being of our guests and co-workers is of the utmost importance to us.  We are currently monitoring the situation very closely and adhering to the advice of the CDC and the World Health Organization to ensure we are doing everything possible to keep our co-workers (who are working to prepare for our 2020 season) healthy and safe.  As you know, we don’t officially open our doors until April 30, 2020, and we are hopeful that by that time all the efforts from social distancing will have rapidly slowed the spread of the virus.  Resort Hotel Association guidelines

As has been the case for all of our 87 seasons we have never required a deposit and we do not have a cancellation fee so you can rest assured that when this virus is contained and life gets back to normal– which it will–you have the flexibility to change your reservation at any time without the worry of any fees.

We promise to keep you updated through email and our web blog so you won’t have to wonder or worry about what we are doing to ensure Capon is ready for any of your upcoming Capon stays.

It is during these challenging times when we need each other the most.  For all of us, Capon has always been a safe haven from the cares of the outside world.  Rest assured, we intend to do everything in our power to keep it that way. We are here for you and we wish you and your loved ones health and safety as we navigate this together.

May your journey down country roads bring you back home to see us soon!

~The Capon Family